delivery-policy

🚚 Shipping

AUKSales ships within the contiguous United States only. Due to carrier restrictions, we are unable to ship to Alaska, Hawaii, and Puerto Rico. Our preferred shipping partner is UPS.

🎁 Free Shipping

We deliver your order within 3 to 5 business days, excluding handling time. Free shipping is available on all orders to the 48 contiguous US states.

⚡ Expedited Shipping

Need it faster? Expedited shipping delivers your order within 1 to 2 working days, excluding handling time.

📅 Shipping Days

We ship on Monday, Wednesday, and Friday. Orders are shipped on the next available shipping day. If your order is placed before 11:00 AM on a shipping day, we can ship it the same day.

📍 States We Ship To

We ship to all 48 contiguous US states, including:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

📋 General Shipping Terms

The exact delivery date of your order may depend on several factors including the date and time you place your order, carrier schedules, holiday schedules, weather, and other circumstances beyond our control. While we do our best to anticipate delays, we cannot guarantee resolution in all cases.

If you have questions about your delivery, please contact us at support@auksales.com.

↩️ Returns After Delivery

All return requests must be made within 14 days of delivery as reported by the carrier. Returns received after this window are not eligible. All returns must be completed within 14 days of receiving return instructions.

  • Case lots must be returned in the original shipping carton with all items unopened.
  • No partial returns will be accepted.
  • Return shipping costs are at the customer's expense and may include a restocking fee.
  • If an order is short-shipped, incorrect, or damaged, we will issue a full credit for the product amount.