Security-Policy

🔒 Account Security

We implement reasonable safeguards to protect your personal and account information against unauthorized access, disclosure, or misuse. To help keep your account secure, we recommend the following:

  • Keep your username and password confidential and never share them.
  • Update your password periodically and use a strong, unique password.
  • Log out of your account when using a shared or public device.
  • Make sure your device has up-to-date operating systems and security software.

AUKSales will never ask for your password via email. If you receive such a request, please report it to support@auksales.com immediately.

💳 Payment Security

All transactions on AUKSales are processed through secure, encrypted payment gateways. We accept major credit cards and follow strict PCI compliance standards. Your payment information is never stored on our servers.

↩️ Return Policy

All return requests must be made within 14 days of delivery, as reported by the carrier, to qualify for a return. Requests received after this window are not eligible.

  • All returns must be completed within 14 days of receiving return instructions.
  • Case lots must be returned in the original shipping carton with all items unopened.
  • No partial returns will be accepted.
  • Return shipping costs are at the customer's expense and may include a restocking fee.
  • If an order is short-shipped, the wrong product was sent, or merchandise is damaged or defective, a full credit will be issued.
  • No returns or damage reports will be accepted after 14 days of delivery.
Please note: Buyer's Remorse returns are subject to a 20% restocking fee. Items purchased with a promotional code are final sale unless the return is due to an error on AUKSales' part.

🛡️ Data Protection

We retain your personal information only as long as necessary to fulfill your orders and comply with legal obligations. We do not sell your personal data to third parties. For full details, please review our Privacy Policy.

⚠️ Unauthorized Activity

If you believe someone has placed an unauthorized order on your account or accessed your account without permission, please notify us immediately at support@auksales.com. We will investigate and take appropriate action.